Craig is a customer service rep and founder of craigslist.
He is a senior Web-oriented software engineer, with around thirty years
of experience (including 17 years at IBM), and has learned a lot about
online community and customer service as
customer service rep and
founder for craigslist.org for eleven years. He has compiled extensive
experience evangelizing the ’net, leading and building, including efforts
at Bank of America and Charles Schwab.
He is one of those guys you hear about who grew up wearing a plastic pocket protector, thick black glasses, (taped together), and who expresses his inner nerd via obsessive commitment to customer service to the craigslist community. Someday, he might get a day off.
In 1995, he started craigslist which serves as a non-commercial community service with classifieds and discussion forums. Craigslist focuses on helping people with basic needs, starting with housing and jobs, with a pervasive culture of trust. He brings with him all the glamor of George Costanza.
Craig is also involved with a number of community efforts, particularly
involving mideast peace and new forms of media, involving
journalism and blogging.